Contact Us
Got any questions to ask or need help with anything? Reach out to our team for assistance
Address
500 Treat Avenue, San Francisco, California, United States
hello@hurupay.com
Frequently Asked Questions
Supported countries
Anyone with a Government ID, Passport, Driver's license, Visa, Resident permit, or other documents of the same weight from the following countries can open a USD account:
1. Africa: (Nigeria, Ghana, Senegal, South Africa, Mauritius, Tanzania, Uganda, Rwanda, Burundi, Zambia, Mozambique, Malawi, Seychelles, Madagascar, Cameroon, Botswana, Namibia, Sierra Leone, Togo, Gambia, Gabon, Burkina Faso, Benin, Guinea, Guinea-Bissau, Liberia).
2. Europe: (UK, Germany, France, Spain, Portugal, Italy, Belgium, Denmark, Netherlands, Turkey).
3. South America: (Argentina, Brazil, Colombia, Chile, Guyana, Paraguay, Peru, Paraguay).
4. Asia: (Philippines, Indonesia, Malaysia, Singapore, India, Sri Lanka, Japan, Thailand, Hongkong, Saudi Arabia).
5. North America: (USA, Canada, Mexico, El Salvador, Costa Rica).
6. Oceania: (Australia, New Zealand).
How does a Hurupay USD account work?
A Hurupay USD account functions like a US bank account, offering you an account number and a bank routing number to receive USD payments directly via ACH or Wire transfer from individuals and businesses.
Is there a fee to open an account?
No. Opening a Hurupay USD account is free and No monthly charges.
What are the fees to receive USD?
1. ACH Deposit: 2% + $0.5
2. Wire Deposit: 2% + $20
3. Crypto Deposit: All USDC deposits are free and arrive instantly.
Note: The $0.50 ACH charge and the $20 Wire charge are US banks processing charges and apply to all transactions.
Supported Vs. Unsupported payments
Supported Payments:
1. Freelance platforms: Payments from Upwork, Fiverr, Payoneer, Deel, PayPal, Wise, Venmo, Stripe, and Airbnb.
2. Business payments: Payments from a registered business for services provided.
3. Family members: Payments from a family member with the same last name (e.g. from Dewi Sari Balogun to Putri Sari).
4. Payments from yourself to yourself (e.g. from Dewi Sari PayPal to Dewi Sari Hurupay account).
5. Friends/third-party: All third-party transactions (e.g., payments from friends or businesses) will still undergo additional review. Extra documentation may be required before processing the transaction.
Important Notice: Please always ensure that payments sent to you include your full and accurate account details. The bank beneficiary name that the sender puts should match the name on your Hurupay USD Account. Otherwise, the payment will be canceled.
Unsupported Payments: Hurupay will permanently close any account that violates the following policy:
1. Refunds of any type; whether college/university or refund from a business.
2. Receiving payments on behalf of someone else.
3. Payments from gambling sites and dark websites.
4. Loans, debt repayments, or lending platforms.
5. Payments related to adult services or high-risk industries.
What are the transaction limits?
1. Peer-to-peer & Third-party transactions between unrelated people (e.g. payments from a friend) have a limit of $3,999 per transaction. Please note that Hurupay may ask for more
2. Payroll/salary payments from registered businesses and platofrms like Upwork, Fiverr, Payoneer, PayPal and Wise have No limit.
How long do transactions take to process?
1. ACH Deposit: 0 to 1 days (We support Same-Day-ACH).
2. Wire Deposit: 1 to 2 days.
3. Crypto Withdrawal: Instant and FREE!
Note: If your transaction has not arrived within this time, please reach out to us via email.
When does Hurupay process transactions?
1. Hurupay processes transactions from Monday to Friday between 9:00 AM and 5:00 PM New York Time (2:00 PM and 10:00 PM GMT) when US banks are open.
2. All transactions made over the weekend will process in the new week at 9:00 AM Monday morning New York Time.
3. Hurupay does not process funds on US banking or federal holidays. All transactions made during a US Federal Holiday will be processed the next day at 9:00 AM New York Time (2:00 PM GMT).
Refer to this link to see all the US banking holidays: US Banking Holidays.
How can I withdraw funds?
1. You can transfer funds to crypto exchanges like Binance and Bybit for zero fees, and instantly get USDC or USDT.
2. You can also withdraw funds straight to local bank or mobile money for supported countries.
Is my USD account secure?
Yes. Hurupay is a self-custody wallet, meaning you are in full control of your funds. Once you receive money on Hurupay, you are the only one who can access it. No one can touch it - not even Hurupay.
Have more questions? Send us an email
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Open An Account To Receive & Send Money Globally. Available In 50+ Countries
Ghana
Nigeria
Senegal
South Africa
Mauritius
Tanzania
Uganda
Rwanda
Burundi
Zambia
Mozambique
Malawi
Seychelles
Madagascar
Cameroon
Botswana
Namibia
Togo
Gambia
Gabon
Burkina Faso
Benin
Guinea
Guinea-Bissau
Liberia
United Kingdom
Germany
France
Spain
Portugal
Italy
Belgium
Denmark
Netherlands
Turkey
Argentina
Brazil
Colombia
Chile
Guyana
Paraguay
Peru
Singapore
India
Sri Lanka
Japan
Thailand
Hong Kong
Saudi Arabia
United States
Canada
Mexico
El Salvador
Costa Rica
Philippines
Indonesia
Malaysia
Australia
New Zealand